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FINCA CORTESIN COMPLETES EUROPEAN TOUR DESTINATIONS’ HAT-TRICK
Finca Cortesin Hotel, Golf & Spa’s renowned attention to detail and outstanding
customer service has won new recognition after the deluxe resort claimed one of
the top accolades at the European Tour Destinations Awards for the third
The exclusive resort in Andalucia, southern Spain, beat off competition from
some of the most famous golf venues in the world to be named as the winner of
the ‘Best Staff Operation’ honour at the prestigious network’s annual Mystery
Results were taken from European Tour Destinations’ ‘Mystery Shopper’
initiative, with the awards criteria based on written confirmation from staff to
visitors. Each member club was assessed on tee times, shop presentation,
visibility of marshals on the course, payment information, attention to detail,
food presentation and data capture.
Ian Knox, head of operations at European Tour Destinations, said: “Our Mystery
Shopper programme is a key focus amongst the network and we’re delighted to see
the improvements across all of our venues, with Finca Cortesin consistently
leading the way.
“Internationally-recognised as one of the world’s best golf resorts, we are
delighted that they have picked up the ‘Best Staff Operation’ award for the
third year in a row, which is testament to the outstanding golf team and
customer focus at the resort.”
The accolade, which comes in the wake of Finca Cortesin renewing its membership
with European Tour Destinations, is the second major honour to be bestowed on
the resort in the last month after it was recently voted ‘Best Golf Resort in
Europe’ by users of the respected website Leadingcourses.com.
René Zimmer, general manager at Finca Cortesin Hotel, Golf & Spa, added: “We
take great pride in the luxury service that we offer to all our members and
guests, from the moment they arrive to the time they leave. It’s one of the
things that the resort is famous for, and we will continue to strive to improve
our standards going forward.”
Set across a vast 532-acre estate, Finca Cortesin – which was also voted number
one in the ‘Top 20 Hotels in Spain & Portugal’ category in the Condé Nast
Traveler magazine’s Reader’s Choice Awards 2019 – is regarded among Europe’s
most exclusive modern golf and lifestyle destination resorts.
Set in the rolling hills of southern Spain, between Marbella and Sotogrande,
with the Mediterranean to one side and the tranquil Casares Mountains to the
other, Finca Cortesin’s 18-hole championship course was designed by Cabell
Robinson and has hosted numerous high-profile tournaments – including the Volvo
World Match Play Championship in 2009, 2011 and 2012. It is the first venue in
Spain to feature a new, eco-friendly variety of Bermuda grass on all its greens.
Complementing the par-72 layout are outstanding practice facilities including
Finca Cortesin’s recently-upgraded Jack Nicklaus Golf Academy, which features
the very latest golf-swing technology as well as offering an exclusive five-star
club-fitting experience using equipment from some of the game’s top golf club
brands including Honma Golf – global leaders in the manufacture of premium golf
Finca Cortesin’s other world-class facilities include an elegant 67-suite hotel;
a 6,000sqm Beach Club; an award-winning spa featuring Spain’s only snow cave;
and the choice of four restaurants.